Common Errors
When using the plugin, this is the most common errors you may see. Most should be resolved, but if not, you can find a solution here.
I Am Getting A 404 Popover Message When Updating A Shortcode or Template
Please modify your permalink settings or just save what you have to update your cache. This can be accomplished by going to Settings > Permalink Settings.
I Am Getting A 404 Error
If your permalink settings does not work with your contract, please modify your permalink settings or just save what you have to update your cache. This can be accomplished by going to Settings > Permalink Settings.
I Am Not Receiving An Email When The Contract Is Signed
The email is sent to the administrative email you designate in the Settings. If you still do not receive the email, please check spam and trash folders on your email server. Also please note that sometimes the email does not get sent out properly if for some reason the email is not being sent from the domain it originates from.
The client is not receiving an email or the email is blank
The email is sent to the client email you designate in the Shortcode for Client Email when creating the contract. If the email is still not sending correctly after you have set this section correctly, please check your Notification Email Template in the Other Templates section. If you have content there, please resave to ensure it has been added to the database for future use. If not, please add your content using the Contract Shortcodes listed on the page. To send a link to the contract created for your client, please include the [contract-link] shortcode in your templates.
I am having a plugin or theme conflict.
If you have done everything right with the plugin installation and setup but are still having issues, you may have a theme or plugin conflict. To verify this, you can disable all plugins except for our plugin and they reenable them one at a time. If the plugin works after doing this, you have a conflict with a specific plugin.
There are two ways to resolve this. The first option would be to choose between that plugin or our plugin. This is the most destructive way but will help resolve the issue if the conflicting plugin is unneeded. The second option would be to set up a subdomain that uses a basic theme and only our plugin. Something like contracts.yourdomain.com This will 100% remove any conflicts. If you are unsure as to how to do this, please speak to the person or company that set up your website and/or server.
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